A critical step in creating a lasting solution for our clients is understanding what their true pain point is. Clients often think their pain point is A, when it reality it is B and C. Because of this, our team has spent 30+ years’ helping clients identify their true business problems are. Our team ensures that our clients don’t waste valuable time and resources on creating the wrong solution. We work closely with them on developing a strong solution that works for them, their vendor(s), and any stakeholders involved. Making sure the solution works for everyone involved means it will not face opposition down the line. In other words: it sets our clients up for success. Specific items we cover in our assessment are:
Identifying the non-value add
The first step in our process is reviewing the current business landscape. This includes taking note of pipeline, employee retention, company growth and everything in between. Once we collect the baseline data, we identify the non-value adds and help our clients prioritize them. From there, we guide our clients to a true understanding of their pain point and get buy-off on creating a solution. It is key for QuantumMark that clients understand the importance of identifying and fixing their top pain point first, as this often has a successful “trickle down” effect. In other words, we make sure we create the most efficient solution, as efficiency is key to our business and our clients.
Once we have identified and have buy-off on the top business problem, we look at all elements involved. This means the people, process, and materials. By taking this holistic approach, we ensure that there are not additional problems that might cause hiccups and issues in our solution. Additionally, this holistic view ensures that any solution we create will fit seamlessly into the overall structure of the client’s company. We make sure that all work we do with our client aligns with the strategic goals and growth of the business as a whole.
The last step in QuantumMark’s assessment process is creating our improvement plan. This plan acts as a road-map for our clients and our team, identifying any potential blockers, questions, etc. The goal is producing a more efficient and valuable business model and process for the client. This also provides them with a clear understanding of how to adapt their business for success throughout the years.